Welcome to ResNet

ResNet provides the cable, phone and Internet connections in KU residential housing.

Important information for ResNet customers: We have seen several issues with computers which have already registered correctly through ResNet, after some time lose their connectivity. We have found that by disabling the IPv6 connections on Windows Vista and Mac OS, students can regain their services. Please click here to download instructions on how to disable IPv6 settings

Before you come to KU

There are some things you can do in advance to make your ResNet registration easier:

1. You must use the Mozilla Firefox web browser when you register for ResNet. To save time during registration, please download and install Firefox from www.getfirefox.com
   
2. Make sure you have the latest version of Sophos antivirus installed on your computer. If you are already using Sophos antivirus, check to see which version you are using by right-clicking on the Sophos shield, choosing Open Sophos Anti-Virus and looking at the version number in the Status area on the left side of the Sophos screen. If you are using version 7.x, you are using the latest version. If not, uninstall your current version and install the new version at http://www.security.ku.edu/antivirus/download.jsp.
3. Windows computers: We recommend that you install Windows Updates before coming to KU. To do this, open Internet Explorer, click on the Tools pull-down menu, then choose Windows Updates from the menu. If you're prompted to update Windows components before continuing, do so. Eventually, you will arrive at a screen with an Express button and a Custom button. Click on the Express button and follow the prompts to install the updates. Once updates are installed, repeat the process until there are no more updates for your computer.
4. Read and print the ResNet Registration Guide.

If you have any questions, please contact the ResNet help desk at 812-0000 or send a message to resnet@ku.edu.

After you move in, register your computer

Want registration help? Download registration instructions

Information about your ResNet connection
Be SeKUre Blog
System Security

Important information regarding ResNet and illegal downloading

Need Help?

The ResNet Computing Consultants (RCC) support group is here to help you.

RCCs
• Assist with the registration of computers connecting to the ResNet network
• Help with Internet, cable or phone problems in the residence halls and refer to IT staff as needed
• Staff the RCC Help Desk in the Burge Union, Room 209
• Provide support for Sophos antivirus on student machines

How to Contact Us

• Call 812-0000 (2-0000 in the residence halls)
• Email resnet@ku.edu
• Come to the RCC Help Desk in the Burge Union, across the hall from the Crimson Cafe, in Room 209. Fall semester hours of operation are: 8:00am to 10:00pm Monday through Thursday, 10:00am to 9:00pm Friday and Saturday, and 12:00pm to 8:00pm on Sunday.