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ResNet: Wireless: Troubleshooting

IT ResNet Wireless: Troubleshooting


Useful Links:

System requirements

Configuration Instructions :

IT ResNet Wireless Zones

Wi-Fi Alliance network card certifications (click View Wi-Fi certifications)

Issue: WPA2 isn’t in the Network Authentication list when you’re configuring the connection to KU-RESNET in XP or Vista:

  1. Disable other wireless management utilities (Windows XP only): : IT ResNet can support only the Windows management of the wireless card, so any wireless configuration utilities that came with the card have to be disabled.

    Many wireless connection utilities display an icon in the bottom right corner of the Windows screen. The icons for these utilities often look like an antenna or a signal strength indicator.

    Some typical wireless icons:

    Windows                                           Other utilities

    Many of the utilities can be opened by right-clicking on the icon. Some of them will allow you to disable the utility or let Windows manage wireless connections from the resulting menu.

    Many KU students are using Dell computers. Follow the instructions below to open the Dell utility: http://support.dell.com/support/edocs/network/p70008/EN/utility.htm

    Uncheck Let this tool manage your wireless networks and click OK to save your change.

  2. Make sure that your computer meets the minimum System Requirements
    1. Update Windows XP to XP SP3. If you don’t want to update to XP SP3, there is a software patch for Windows XP SP2 that will allow WPA2 to work. However, upgrading to XP SP3 is recommended.

    2. Network Adapter:
      1. Determine which wireless network adapter your computer is using:
        • XP: Follow steps 3-5 of the XP configuration instructions . The wireless adapter is listed at the top of the Wireless Network Connection Properties screen.
        • Vista: Start start menu> Control Panel > System and Maintenance > System > Device Manager > Network Adapters

      2. Verify that the adapter is WPA2-Enterprise certified by the Wi-Fi Alliance®
        1. Click the link below that matches the kind of network adapter used by your computer.
        2. Find your wireless adapter in the list.

        3. Click on View Wi-Fi Certifications for the adapter, on the right side of the list. The adapter has to be WPA2-Enterprise certified to work with the IT ResNet wireless network.

        4. If the adapter is not WPA2-Enterprise certified, you may need to purchase a USB WPA2-Enterprise certified wireless adapter.

          Before buying a USB adapter, make sure that your computer meets all the other system requirements; a new adapter in an old Windows 98 machine won’t work because Windows 98 can’t support WPA2.

      3. If the adapter is WPA2-Enterprise certified, update the driver (XP and Vista). Go to the website of the laptop’s manufacturer and install the most current driver for the network adapter.

      4. If the adapter is not WPA2-Enterprise certified, you may need to purchase a USB WPA2-Enterprise certified wireless adapter.

        Before buying a USB adapter, make sure that your computer meets all the other system requirements; a new adapter in an old Windows 98 machine won’t work because Windows 98 can’t support WPA2.

Issue: Can’t connect to the IT ResNet wireless network

Here are some troubleshooting questions that might help you figure out why you can’t connect.

  1. Have you registered for IT ResNet data service in your room?

    Only IT ResNet customers paying for internet connectivity in their room can use the IT ResNet wireless network.

    If you aren’t currently a ResNet subscriber, there’s still time to register for ResNet service this semester. ResNet internet service costs $98.45 per semester. To register, follow the instructions at http://www.resnet.ku.edu/before.shtml .

  2. Can your machine connect to the network when plugged into the data connection in your room?

    Sometimes the network settings on a machine are so messed up that it can’t do ANY network connections. Contact IT ResNet for help.

  3. Have you carefully followed the ResNet wireless configuration instructions for your operating system? Double-check your settings and try to reconnect to the ResNet wireless network.
  4. XP users: Did you just change your KU Online ID password?

    Your KU Online ID information is stored in the Windows registry (in an encrypted form) so that you can reconnect to the IT ResNet network without having to sign in each time. The only way to enter your new password is to clear out the old password from the Windows Registry.

    Contact ResNet for instructions about how to delete the old password in the registry settings so that the IT ResNet wireless network will ask you for the new password the next time you sign in.

  5. Have you connected to the IT ResNet wireless network before?

    The IT ResNet network is different from the Jayhawk wireless network on the rest of campus. If you haven’t used the IT ResNet wireless network before, you will need to configure your connection the first time that you connect. (See #3, above.)

  6. Location, location, location… Are you in a IT ResNet Wireless Zone? When you look at the your computer’s list of available wireless networks, what is the current strength of the KU-RESNET wireless signal?

    Any wireless network can become slow to respond if there are a lot of devices connecting in the same location, if the devices are using a lot of network resources, or if the wireless signal is weak because you’re too far away.

    Try connecting again in a few minutes or in a nearby IT ResNet wireless zone. If you’re on the edges of a wireless zone, move toward the middle, see if the signal gets stronger and try again.

  7. Still can’t connect? IT ResNet can help!

    In the Residence Halls:

    If you have questions about IT ResNet wireless, ResNet Computing Consultants (RCCs) will be available in the following locations to assist you. We’ll schedule more hours onsite the week of November 10-15 if necessary.

    • Tuesday, 10/28: Krehbiel 7:00-9:00 pm
    • Sunday, 11/2: McCollum 7:00-9:00 pm
    • Monday, 11/3: Oliver 7:00-9:00 pm
    • Tuesday, 11/4: Ellsworth 7:00-9:00 pm
    • Wednesday, 11/5: Hashinger 4th floor lobby 7:00-9:00 pm
    • Thursday, 11/6: Lewis 2nd floor common area 3:00-5:00 pm
    • Friday, 11/7: Templin 2nd floor lobby 3:00-5:00 pm
    • Saturday, 11/8 GSP/Corbin lobby 1:00-3:00 pm
    • Sunday, 11/9: GSP/Corbin lobby 1:00-3:00 pm

    In the Burge:

    Phone, email and walk-up assistance will be available in the Burge Union during regular operating hours:
    Phone: 785-812-0000 (2-0000 from within the residence halls)
    Email: resnet@ku.edu
    Walk-up assistance in the Burge Union:

    • 8:00am to 10:00pm Monday through Thursday
    • 10:00am to 9:00pm Friday and Saturday
    • 12:00pm to 8:00pm Sunday